Terms & Conditions

  • Reservation and Confirmation
    • All services require advance booking and confirmation, subject to availability. Secure your pet's spot in our care by reserving in advance.

  • Health and Vaccination Requirements
    • Pets must have up-to-date vaccinations as per our health standards. Proof of vaccination may be required upon admission to ensure a healthy environment for all pets.

  • Liability and Responsibility
    • While we prioritize your pet's safety, owners acknowledge admission at their own risk. Koma-Inu Petcare is not liable for unforeseen incidents or health conditions during your pet's stay.

  • Payment Terms
    • Payment is expected as per the agreed terms and for services rendered. We accept various payment methods for your convenience.

  • Cancellation Policy
    • Cancellations made within a specified timeframe may be subject to cancellation fees. Review our policy for details regarding cancellations and associated fees.

  • Behavior and Temperament
    • Pets with special needs or exhibiting aggressive behavior must be disclosed during reservation. Koma-Inu reserves the right to refuse services for pets demonstrating aggressive behavior.

  • Care and Well-being
    • Pets entrusted to us will receive top-notch care. Provide us with any relevant medical history or care instructions for your pet's well-being during their stay.

  • Property and Personal Belongings
    • We're not responsible for any loss or damage to personal belongings or property left with the pet during their stay. Please ensure to keep valuables secure.

  • Emergency Situations
    • In case of emergencies, Koma-Inu reserves the right to take necessary actions, including seeking immediate veterinary care for your pet. Any associated costs are the owner's responsibility.

  • Changes to Terms and Conditions
    • Koma-Inu Petcare may update or modify these terms as needed. We'll inform clients of any changes beforehand. Review our updated terms when availing our services.

  • Contact us
    • If you have any questions or concerns about our terms and conditions, please feel free to contact us by sending an email to admin@komainupetcare.com.